Refund Policy

This Refund Policy restates the billing, cancellation, and refund rules from Vatrelo's Terms of Service. The source of these rules is primarily Section 13 of the Terms, together with related refund clauses in Sections 7, 12, 18, and 19.

If anything on this page conflicts with the full Terms of Service, the Terms of Service control.

Questions about refunds can be sent to contact@vatrelo.com.

Billing, Cancellation, Refunds, and Content Removal

Recurring Billing

The Membership and Boost are recurring subscription services that automatically renew each billing period (monthly, unless otherwise stated) until cancelled by the Member.

Vatrelo will charge the Member's payment method on file at the start of each new billing period unless the Member cancels before that date.

Cancellation

A Member may cancel their Membership or Boost at any time through the Platform. Cancellation takes effect at the end of the current billing period. The Member Card (and, if applicable, Boost status) will remain displayed for the remainder of the period already paid for.

Members do not receive a partial refund for the unused portion of a billing period upon cancellation, except where required by applicable law.

No Refund for Dissatisfaction with Results

Because the Membership and Add-On Services are delivered automatically upon successful payment, a Member generally does not have a right to a refund for a billing period that has already been delivered.

To the maximum extent permitted by applicable law, refunds will not be issued merely because the Member:

• changes their mind;
• no longer wants the placement;
• dislikes the Creator or the Creator's Vatrelo;
• receives fewer profile visits, followers, or other engagement than expected;
• does not receive a reaction, shoutout, private interaction, or other engagement from the Creator;
• does not obtain a Featured Spot, or their Display Period in a Featured Spot ends and no further Display Period is available at that time; or
• is otherwise dissatisfied with results that were not guaranteed as part of the Membership or Add-On Service.

Nothing in these Terms is intended to exclude or limit any consumer rights, cancellation rights, refund rights, or other protections that cannot legally be excluded or limited under applicable law.

Refund for Prohibited or Improper Content

A refund may be issued when a Member Card or Boost status update is reported and Vatrelo determines that it violates these Terms or applicable law.

When Vatrelo makes such a determination, Vatrelo may remove the Member Card or status update and issue a full or pro-rata refund of the applicable charge, as Vatrelo determines appropriate.

For a full refund of a charge:

• the Creator's 70% Share is reversed; and
• Vatrelo's 30% Platform Fee is reversed.

Vatrelo may also issue refunds in other circumstances where required by applicable law or where Vatrelo determines, in its reasonable discretion, that a refund is appropriate.

Vatrelo may remove prohibited content, suspend accounts, restrict access, or take other appropriate action without creating a general obligation to refund completed billing periods.

How refunds affect Creator payouts

The following is from Section 12 of the Terms of Service.

If a Membership, Boost, or Featured Spot charge is subsequently refunded in accordance with these Terms, the Creator Share and Vatrelo Platform Fee associated with that charge may both be reversed in proportion to the original allocation.

Accordingly, for a full refund of a charge:

• the Creator's 70% allocation is reversed from the Creator's funds, payout balance, or other amounts available for reversal, as applicable; and
• Vatrelo's 30% Platform Fee is reversed by Vatrelo.

The Member therefore receives the applicable full refund of the purchase price, subject to the refund provisions of Section 13 and applicable law.

Creator payouts may be subject to Stripe's identity verification requirements, payout schedules, reserves, delays, holds, restrictions, or other payment-processing rules.

Vatrelo is not responsible for delays or failures in payouts caused by Stripe or another third-party payment processor.

Creators are responsible for maintaining accurate and active payout information.

Creator account deletion

The following is from Sections 7 and 19 of the Terms of Service.

Deletion of a Creator account does not create a right to a refund for Memberships or Add-On Services already purchased or completed before the account was deleted.

A Creator may request deletion of their Vatrelo account at any time.

Upon a deletion request, the Creator's Vatrelo is immediately closed to new business: no new Member may purchase a Membership, Boost, or Featured Spot on it, and the Creator will not receive any new Members or new payments from new Members.

Members who already hold an active Membership on that Creator's Vatrelo at the time of the deletion request will continue to be billed and will retain their Member Card and any active Add-On Service until the end of their then-current billing period(s), as described in Section 13.

The Creator's account remains active, and the Creator continues to receive the applicable Creator Share from those existing Members' subscriptions, until the last remaining active Member's Membership expires or is cancelled. At that point, the Creator's account and Vatrelo profile are fully deactivated.

Deleting a Creator account does not automatically create refunds for previously purchased Memberships or Add-On Services.

Deletion of a Creator account does not automatically invalidate transactions completed before or during the wind-down period described above, or create a refund obligation for those transactions, except where required by applicable law or expressly provided under these Terms.

Early content removal

The following is from Section 18 of the Terms of Service.

A Member Card, Boost status update, or Featured Spot may be removed before the end of its normal display period if:

• the Creator reports it for a violation of these Terms;
• Vatrelo determines that it violates these Terms or applicable law;
• Vatrelo is required to remove it by law or legal process;
• the Platform is required to remove or restrict the content for security, technical, or operational reasons;
• the underlying Membership lapses due to non-payment or cancellation; or
• another circumstance described in these Terms requires removal.

Except where a refund is expressly provided under Section 13, early removal does not automatically create a refund obligation.

Removal of Member Content does not necessarily require Vatrelo or a Creator to remove copies, reposts, screenshots, recordings, or other lawful uses that may have occurred while the content was publicly available.

Full agreement

For the complete terms that govern Vatrelo, including eligibility, prohibited content, limitation of liability, and dispute resolution, read the Terms of Service.